Grand Geneva Resort & Spa

Reviews about Grand Geneva Resort & Spa

• 3 / 5

  By Jennifer Kettering
  I have been to the Grand Geneva numerous times with my husband however, I visited the spa with my friend on my most recent trip. We reserved farmhouse massages which were very nice, albeit very expensive. As we were hydrating with a cup of ice water in the locker room, I watched the locker room attendant clean and organize the materials. She walked to a hamper/bin labeled "slippers only" and removed the slippers (shower shoes) all clients were given. As she matched them up, I thought to myself "I wonder where and how they will clean and sanitize the shoes?" Unfortunately, I could not answer the question because she put the shoes back out with cleaning, spraying, or wiping them down! They were going to be used for more women right away! My friend and I looked at each other and thought "is this really happening?" We quickly removed our shoes and wiped down our feet (who knows who had on those shoes before us and what could have been on their feet. My vision of the spa and establishment was slightly tarnished after this experience. People are paying big money for the services and you need to appropriately clean materials for your customers! I know things like this probably happen a lot of places but seeing it first hand was appalling.
  October 15, 2016